We understand that sometimes, things just don't quite work out the way you expect them to. We hope you never have this experience with us, we have the upmost respect for you for stepping out of your comfort zone to start this journey with us. Just as we started this relationship off on a positive note, we would truly like to keep it this way (or end it if necessary in the same way). If you are unhappy with the services we have provided, for any reason, please reach out to us here and let us know what is going on - our team will take great care of you.
In the event that we can not resolve the issue for you, we do offer a 100% 30 day money back guarantee - no hoops to jump through.
Examples of 30 day Money Back Guarantee
- If you truly feel you are not receiving value from the program (we may simply ask you for some feedback on how we could have improve our service)
- You have been following your personalised plans to the letter and you are not happy with your results to date
- The program is not what you expected it to be (in this instance we would just love to know the difference between what you expected and what you actually received so we can work on closing this gap)
Examples of refunds we will not grant
- In the event that you do wish to cancel your membership, it is your responsibility as a member, to cancel your membership before your next payment comes out, as we are unable to refund any payments that happen before your cancel date
- Most events that occur outside of the first 30 days
- You are responsible for canceling your membership if you no longer wish to be a paying member. If you fail to cancel your membership, you will not be eligible for a refund for any charges.
- You must contact us within 30 days of any disputed charge. We cannot, under any circumstances, give you a refund for charges that are more than 30 days old. Restrictions are placed on transactions after 30 days and refunds cannot be issued after that time.